Privacy Policy - GDPR Compliance
Introduction
As part of its online sales activity, XERAK is committed to protecting the privacy and security of its users' personal data. This Privacy Policy is designed to inform users about how their personal data is collected, used, and protected in accordance with the General Data Protection Regulation (GDPR) of the European Union.
1. Collection of Personal Data
We collect certain personal data to enable the proper functioning of our services, including:
Contact Information: name, surname, email address, and phone number.
Billing Information: shipping and billing address.
Payment Information: to process purchases.
Browsing Data: IP address, cookies, browsing, and purchase history, to enhance user experience.
Data is collected directly through the forms on our website or automatically during browsing.
2. Use of Personal Data
The data collected is used for the following purposes:
Order Processing: to manage orders, deliveries, and payments.
Customer Service: to respond to inquiries, returns, and complaints.
Site and User Experience Improvement: by analyzing browsing behavior.
Marketing and Communication: to send promotional offers, subject to your consent.
3. Sharing of Personal Data
Personal data may be shared with external service providers as part of site management and associated services:
Payment Providers: to manage secure transactions.
Carriers: to handle order delivery.
Analytics and Advertising Tools: for statistics and marketing purposes.
We commit to never selling your personal data to third parties.
4. Data Retention Period
Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected, in accordance with applicable legal requirements:
Account Data: retained as long as the user account is active.
Order Data: retained for fiscal and accounting obligations.
Marketing Data: retained until consent is withdrawn.
5. Your Rights Regarding Your Personal Data
In compliance with the GDPR, you have the following rights concerning your personal data:
Right of Access: you can obtain information about the processing of your data.
Right to Rectification: you can request the correction of inaccurate or incomplete information.
Right to Erasure: you can request the deletion of your data under certain conditions.
Right to Object: you can object to data processing for legitimate reasons.
Right to Data Portability: you can retrieve your data in a structured format.
To exercise your rights, please contact us at the following address: xerak@xerak.com.
6. Data Security
We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or disclosure.
7. Changes to the Privacy Policy
This Privacy Policy may be updated. We invite you to check this page regularly to stay informed of any changes.
8. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
